Ordering Information
International Orders
Payment Information
Shipping Policies
Sales Tax
Canceling Orders
Return Policy
Privacy Policy

Ordering Information
To place an order, simply add items to your shopping cart.  When you are ready to checkout, click on "cart contents" in the upper right-hand corner, and then follow the prompts to complete your order through our secure website.  If you have not already registered with our site, you will be required to do so.  This will make future ordering easier, and it will allow you to return to our site to check the status of an order, get tracking numbers to track a shipment, and view previous orders.  We have a stringent privacy policy, and will treat your information the way we would like ours treated.

The checkout process will automatically calculate your order total, shipping costs, and any applicable tax before you submit your payment information.  Please review your order carefully before submitting!  A confirmation e-mail receipt will be sent once we receive your order.  You may also return to the site at anytime to review your order or check its status.

International Orders
We reserve the right to refuse any international orders.  In addition, all international orders will be subject to a minimum 2 day hold for security and fraud-prevention purposes.  Also, due to tight security measures, some credit cards originating in non-US countries will be declined even if it is a valid credit card.  If you are ordering from a country other than the US and try checking out but your credit card is not being accepted, please stop and follow these directions:
  1.) Check out again, however select "Check/Money Order" as the payment method instead of credit card.
  2.) In the "comments" section, type in your credit card number, your CVV number (the 3 digit number on the back of the card), and the expiration date.  This will allow us to perform a security check and manually process the card.

For International orders, Duties and Taxes will be billed directly to the recipient.  This is a separate charge from the one paid online at the time of order.

Payment Information
Our site uses the most secure payment system available. It uses an advanced integration system to connect to the banks, as well as full 128-bit Encryption for transferring data.  Anytime you submit personal information (i.e your name and address) or a credit card number, it is protected by this encrypted connection.  We accept Visa, Mastercard, Discover Card, American Express, checks, and money orders.  All credit card payment methods are verified, and the payment is processed at the time of checkout. For checks and money orders, the shipment will be held until we receive and verify payment.  A receipt will be e-mailed to you once we receive your order.

Important: BalBots.com is a Swope Designs, Inc. website.  Your credit card statement will show Swope Designs, Inc. as the seller.  All checks and money orders must be made payable to Swope Designs, Inc.

Shipping Policies
Most orders paid for by credit card are shipped within 1 business day.  At the time you checkout, you will be presented with all available shipping methods and the cost for each one.  You may then choose whichever shipping method best suits your needs.  Our primary shipping provider is FedEx.  We compared shipping costs for the typical package we ship, and found FedEx to be the best value to our customers for most ground shipments.  In addition, they have a track record of providing extremely reliable service. 

Once a FedEx package is shipped, this will be noted, and the tracking number added to your order record.  You can access this at anytime by logging onto our website.  You can then view real-time tracking information provided through a secure link to FedEx.  There is no need to leave our site to get this tracking information.  However, if you wish, you can also cut-and-paste the tracking number into FedEx's website to obtain tracking information there as well.

Sales Tax
Sales tax is charged on all orders shipped to California.  If this applies to you, you will see it listed and included in your order total at the time of checkout.

Canceling Orders
We understand that mistakes happen.  If, for some reason, you need to cancel an order, we will do our best to do so up until the order has shipped.

To cancel your entire order, please send us a note.  Be sure to mention the following:
    1.) Your invoice/order number
    2.) Reason for cancellation.

Return Policy
All items we sell are backed by a 30-day money-back guarantee unless otherwise noted on the item page.

If within 30 days of your order, you decide you want to return the product, please request an RMA number.  We will get back to you with a Return Authorization Request number and return instructions.  DO NOT RETURN A PRODUCT WITHOUT AN RMA NUMBER!

Exceptions: Some of our products are rather intricate kits with numerous parts.  Kits that have already been assembled may not be returned.  However, if the reason you want to return the kit is related to damaged, missing, or defective parts, the individual parts may be exchanged or replaced.

Shipping and handling costs (including return shipping) are not refundable unless the return is a result of an error on our part.

Privacy Policy
BalBots.com does not share your personal information with outside parties.  We may use your information to contact you for marketing or other purposes.  However, any such use will be on a rare occasion and for purposes that we truly believe will be of value to you.  Our approach is simple: we will treat your information the way would like ours treated.  We treat your privacy seriously, which is why we not only have stringent policies, but our website uses the most secure encryption technology available whenever personal information is exchanged.